Complaints


We trust that you will never have a reason to complain about Shivia, but should you feel it necessary, please feel free to contact us by phone, email or letter expressing the nature of your complaint and we shall look to resolve the matter at the earliest opportunity. We will acknowledge receipt of your complaint within seven days and endeavour to resolve the matter within four weeks. If you are not happy with our response you may also contact the Fundraising Regulator here.

You may also request a copy of Shivia’s Policies and Procedures Handbook.

In the first instance please contact Olly Belcher, CEO: 07879 440898 or olly@shivia.com

You may also contact us by post: Shivia, ℅ EFG Private Bank, Leconfield House, Curzon Street, London W1J 5JB

IMPACT STORIES

Poultry Farmer

(SHANTI)

Shanti lives in the Nayagarh District in Odisha with her husband and…

Poultry Farmer

(RACHANA)

Rachana was one of the first women to enrol on Poultry Development…

Poultry Farmer

(AKINA)

Akina is 50 and is married with seven daughters. She and her…

Paddy Farmer

(NISHIKANTA)

Nishikanta is 45 and he registered for AMS in June 2014. He…

  • It has been a pleasure to help shine a light on the inspirational work that Shivia does. The team’s passion and determination to make a lasting difference to families living in poverty – and doing so respectfully – is clear in every interaction. By contributing support for their marketing communications and brand identity evolution, we hope that they will be able to empower even more people in the future.
    Rebecca Lovelock
    Founder at Bretom
  • Shivia’s work is very impressive - how it is carried out and who the people are working in the locations.  It is a very healthy and together team which is being very effective.
    Jane Meyer
    Trustee of T&J Meyer Family Foundation
  • "The work Shivia does is simple and yet so life-changing, we’re thrilled to have been part of the charity’s growth story and hope to partner with them for many years to come.”
    Marisa Charosky
    Coordinator - Artemis Charitable Foundation
  • Agri-management Services has the capacity to deliver lasting change for our farmers. I have always felt that the farmers feed our nation while they can hardly afford to feed themselves. What an irony. So if my team and I are able to help farmers earn a sustainable income through agriculture, there’s nothing better than this.

    Joe Rao
    Lead Consultant for Shivia
  • I have witnessed first-hand how Shivia has not just changed but transformed people's lives with its livelihood programmes.
    Yasmine Hilton
    Chairman - Shivia
  • Alquity supports Shivia because they transform lives by giving people the opportunity to do things themselves and they do it with dignity.
    Suresh Mistry
    Director - Alquity