Our privacy policy

About Shivia

Shivia is a UK Registered Charity (charity number 1126444) and a company limited by guarantee (company number 6596925). Shivia’s registered office is SHIVIA, c/o EFG Private Bank, Leconfield House, Curzon Street, London W1J 5JB.

You can contact us here:

Email: admin@shivia.com

Phone: 07879 440898

About this document

This privacy policy sets out the way we collect and process your personal data and we’ve created this Privacy Policy to make sure you are aware of how we use your personal data. This policy is effective from 25th May 2018. We may amend and reissue this policy at any time without prior notice to you being required.


Personal information means any information relating to an identifiable person who can be directly or indirectly identified by it. This includes a person’s contact details, images of them and their IP address.

In other words, personal information is anything which can be used to identify you, either by itself or when combined with other information.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

In other words, processing refers to all stages of collecting, storing and using your personal information.

What information we collect

We process any personal information you actively provide to us, including from donation and payment transactions, enquiries and surveys and forms. Website usage information is collected using cookies.

Click for list of information we may collect

Why we collect personal information and what we do with it

We collect information purely for the purpose of helping our work towards our charitable mission and objectives.

What we do with the information we collect

In any case, we will only process personal information when at least one of the following conditions applies (as defined by the GDPR):

  • You have given your express permission for us to do so (in that way and for that reason)
  • It is necessary in order to deliver contracted goods and services
  • We have a legal obligation
  • There is a legitimate interest (when it is not obviously annoying or intrusive and would reasonably be expected)

Generally, we only use email for our communications but we may also contact you by post, telephone or SMS, in line with how you have agreed to be contacted. You can change how you hear from us at any time.  Please email admin@shivia.com

How we collect personal information

We collect information in the following ways:

When you interact with us
When you interact with third parties
When you visit our website
Social Media
From other information that is available to the public

Sharing your information

We will always keep your details safe and will not sell or swap your information with any other organisation. We may share your information with trusted partners, agents or service providers to help us with our work or to help us better understand our supporters. These partners will only use your information under our instruction and will not use it for their own purposes.

We may share your data with the following organisations:

BACS, HMRC and Paypal

Access to your personal information is restricted to those who require it to do our work and all staff with access to your personal data are trained in how to keep it safe.

We may disclose personal information if required to do so by law or if we believe that such action is lawful and necessary to protect and defend the rights, property or personal safety of Shivia and our stakeholders and for other lawful purposes.

We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our websites and we recommend that you check the policy of each site you visit.

How long we keep your information

We will hold your personal information on our systems for as long as it is lawful and necessary to do so. This is so that we can provide the services, products or information you have requested, administer your relationship with us, ensure we don’t communicate with you if you’ve asked us not to and comply with the law.

We may keep information relating to gifts in wills indefinitely so that we can administer these gifts and communicate appropriately with the families of those leaving Shivia a legacy.

Your rights

We employ safeguards to protect your privacy and you are in control of your data and how we communicate with you.  You may request access to the data we hold on you by contacting us at this address: admin@shivia.com

Under data protection law, you have the following rights regarding our processing your personal information.

For more information on your full rights, please visit see the Information Commissioner’s Office website, currently at this address: https://ico.org.uk/

Request access
Request correction
Request erasure
Object to processing
Restrict processing
Request the transfer of your personal data to another party.

The above rights are not absolute, and we may be entitled to refuse requests where certain exceptions apply.

For more information, or to change the way we contact you or to exercise your rights, please email admin@shivia.com

How we use cookies

Our website also uses cookies.  Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Click here to go to our cookie policy.

Read our impact stories


(PDS Farmer)

"I had no way of earning before Shivia introduced me to poultry…


(PDS Farmer)

"I now have a regular income from selling eggs and some chickens.…


(PDS Farmer)

"Before this programme we were struggling to cope and owed a lot…


(AMS Farmer)

"Since joining the AMS programme I have noticed very many positive changes.…

  • I have witnessed first-hand how Shivia has not just changed but transformed people's lives with its livelihood programmes.
    Yasmine Hilton
    Chairman Shivia
  • Alquity supports Shivia because they transform lives by giving people the opportunity to do things themselves and they do it with dignity.
    Suresh Mistry
    Director, Alquity
  • We were thrilled to see the impact of the work being done and to meet the team on the ground. It was truly humbling to see the difference being made to so many people by this group of highly motivated and capable people.
    Stewart Brown
    Director Artemis Investment Management LLP
  • We are excited to support such a strategically-minded and professionally run charity that is making a real and sustainable difference. The focus and design of the livelihood programmes are simple and highly effective – and the results speak for themselves.
    Lars-eric Roden
    Director, The T&J Meyer Foundation
  • Farming is my only source of income... I registered with Shivia to learn how to reduce my farming expenses and produce better quality outputs. I am definitely seeing good results compared to previous years and have learned how to make bio-pesticides.
    AMS farmer
    Familia location West Bengal